Return & Refund Policy – Zoraqpk

At Zoraqpk, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we’re here to help.

1. Returns Eligibility

You may request a return under the following conditions:

The item is unused, unworn, and in its original condition.

All original tags and packaging are intact.

The return request is made within 7 days of receiving your order.

The product is not from a non-returnable category (e.g., customized or sale items, unless defective).

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order products

tems purchased on clearance or sale

Used, washed, or damaged items (unless received defective)

3. Return Process

To initiate a return:

1. Contact us via WhatsApp or email with your order details.
2. Provide clear images (if the item is damaged or incorrect).
3. Once approved, you will receive return instructions.

Customers are responsible for securely packaging and shipping the item back to our address.

4. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection.

If approved, your refund will be processed within 5–7 business days.

Refunds will be issued via bank transfer or the original payment method (if applicable).

5. Exchange Policy

We offer exchanges only in the following cases:

Wrong size delivered

Defective or damaged product received

Incorrect item shipped

Exchange requests must be made within 7 days of delivery.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Original shipping charges are non-refundable.

7. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with proof (photos/videos). We will resolve the issue promptly.

8. Contact Information

For any return or refund inquiries, please reach out to us:

Phone/WhatsApp: +92 316 9753615
Email: zoraqpkpk@gmail.com

Return Address:
Bahria Town Phase 1, Street 3
Lahore, Punjab, Pakistan

Thank you for shopping with Zoraqpk. Your satisfaction is our priority!